Frequently Asked Questions

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Super Internet TV - Frequently Asked Questions

Having problems connecting to the streams ?

1) If you have problems watching stations such as no video and audio only or other problems, please be sure you have installed the lastest version of Microsoft Media Player and RealPlayer

2) Some Firewalls (used in Networks) make it impossible to receive streaming media. Ask your Networkadministrator for more info.

3) Sometimes connections are very slow and it can take a while before a channel works. In some cases the channel won't load at all. Carefully read the error message and most important: be patient.

4) Don't forget that the live television depend on the origin and not of the program that show them, some stations can be off line temporarily or with too many connections, if you are receiving error messages on certain station try to syntonize it later.

5) Make sure your copy of the Super Internet TV is up to date.

Why I need Microsoft Media Player and RealPlayer?
Because Super Internet TV uses the system of decoding of both programs to present the radio and television signals. Super Internet TV cannot function without Windows Media Player and RealPlayer installed.

Where I can obtain those files?
By clicking in the links you will find the official places to download both programs.
Click here to Download RealPlayer for free!
Click here to Download Windows Media Player for free!

Some channels present many flaws.. Is an error of the program?
No, the quality and continuity of the image depends of where it's originates the signal and not of Super Internet TV, prove to syntonize it later.

Picture quality is poor, what is wrong?
The picture quality is dependent on the output of the station broadcasting. Video will not look comparable to normal TV unless the station broadcasts at a high rate (>150k). You must also have a fast enough connection to view a high speed station. A faster machine will not solve this issue.

Buffering - The stations I listen to, are always stopping and starting.
The buffering can not be avoided to an extent. The buffering can be attributed to your Modem connection, your ISP, the Internet traffic in general, and the station broadcasting. The most likely culprits are Internet traffic and the station's server being overloaded. Doing other Internet intensive work may increase buffering as well.

I constantly receive error 19, or error 14, what is the problem?
Many stations are now broadcasting in the latest version of RealPlayer. You should upgrade RealPlayer to listen to these stations.

I go to some chanels and I have "ready" and nothing works.
This is a network problem. You may encounter this phenomenon for one of the following reasons: 1) The server is down or busy. Try connecting to the server again later. 2) You are not connected to the local area network (LAN) or to the Internet. Connect to the network or Internet, and then try again. The tip of "ready" indicate that Super Internet TV cannot access this channel, it is ready to try another channel now.

How do I exit Full Screen mode?
To exit Full Screen mode, use the [ESC] ("escape") key on your keyboard.

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