Dear Customer,

If you are having any problems with our products, please contact our support center . We will try our best to address all your concerns in a satisfactory manner.

However, if you find that you would like to proceed with the refund, please follow our refund procedure below:

Customer must FAX a typed letter requesting the refund in writing, stating the reason for the refund, including with it a PRINTED copy of the invoice. 

Please ensure the clarity of these documents, in order to expedite the search for your sales records.

Customer must agree, in writing, to delete all refunded Ahusoft software from his/her computer, or any/all computers or servers where the software is installed. 

Email refund requests are not permitted, there are no exceptions to this policy. In order to ensure proper documentation, customers must sign in the letter that they have deleted all Ahusoft software from their computer systems.

If customers have ordered the CD-ROM, customers may keep the free CD-ROM as goodwill giveaway. Please note that all shipping and handling charges are not covered by the 30 Day Money Back Guarantee.

Please allow up to one week for refund request to be processed. The credited amount will show up on your next credit card billing statement. 

Customers must make the refund claim within the first 30 days of purchase. There are no refunds after the 30-day period.